These general conditions apply from June 15, 2015.
Prices and transport cost
All prices are ex. VAT and do not include shipping costs.
Shipping costs will be added according to actual cost.
If you wish to place an order in the CMA on-line store you must first create a store account. We do not share any of the information you provide with any other company, other than what is required to complete your orders. (i.e. delivery information to the courier).
Please notice that CMA delivers only to countries that do not have our local representative. After receiving an on-line order CMA confirms the order by sending an order confirmation, which includes the shipping costs. The customer can check this order confirmation and modify it if needed. After the order confirmation has been accepted, CMA will send a pro-forma invoice. Payment has to be done in advance, based on the pro-forma invoice.
The products will be shipped as soon as the payment is received. When ordering Coach software products you will receive a license letter with your license information and the installation code. The installation files can be downloaded from the CMA website (www.cma-science.nl > Downloads).
The CMA pro-forma invoice must be paid in advance via bank transfer to CMA bank account:
ABNAMRO, Foppingadreef 22, 1102 BS Amsterdam, The Netherlands
Swift/BIC Code: ABNANL2A,
IBAN code: NL11ABNA0492859787
All articles, which are in stock are delivered within 1 week. Items which are not in stock will be placed in backorder and will be delivered as soon as they are available. These items will be invoiced separately.
Damaged goods in transit
Please check all packages on receipt. Check if all ordered products are present and function properly. If you find any mistakes or problems please contact CMA as soon as possible, but within 2 weeks. Claims for damage to goods during shipment must be made within 24 hours after reception of goods.
Most CMA products carry a 24-months limited warranty. During the warranty, we will repair or replace the item if there is a defect in materials or workmanship. This warranty does not cover damage to the product caused by abuse or improper use. The product manuals describe the products and their use. In case of doubts about the operation of a product, please contact CMA in advance. The purchase invoice (or copy thereof) serves as warranty proof.
Outside the warranty, CMA repairs selected interfaces (against fixed cost-rates) and offers a special rate for replacing sensors. It is recommended to contact CMA first and report your problem. In many situations we can help to solve the problem, saving you shipping and repair costs.
How to contact us
In case you have other questions or concerns please contact CMA.
CMA on-line store accepts no liability for damages, consequential or otherwise, for misuse of the site, or misinterpretation of its contents.